We are looking for Product Support Specialist 1st & 2nd line

We are looking for new talents!

Would you be our next Product Support Specialist at our Espoo office?

About Palette Software

Palette Software automates the purchase to pay process for thousands of companies worldwide and our customers describe the user experience as operationally superior with increased control and reduced costs as a result. Palette Software offers two product solutions to our customers – Palette and Centsoft. Our 130 employees are located in offices in Sweden, Denmark, Finland, Norway and the US and work close to our global partner network.

Now we are looking for a colleague to be a part of our exciting journey by joining our Support team located in our Finnish office in Espoo!

Product Support Specialist 1st & 2nd line

As Product Support Specialist you are a detail oriented, thorough and a service minded person with great communication skills as you manage our incoming tickets and provide excellent support to our customers. You are curious as a person and a natural problem solver who enjoys working independently as well together with your team. The team has a shared responsibility to support customers, partners as well as other parts of Palette with specialist knowledge.

You will join a European team of ten product support specialists where your main tasks are troubleshooting and support in our own developed product Palette. You will handle tickets through our support system and over the phone. The complexity of tickets handled by the support varies and can involve working with both the application and underlying systems, such as Microsoft SQL. In addition to our own products, we support ReadSoft and Kofax.

Main tasks and responsibilities

• First point of contact regarding tickets reported by customers and local partners handled through our ticket handling system
• Solve support tickets regarding Palette and to some degree 3rd party products
• Manage and distribute tickets; create new and update existing tickets as well as assign tasks to other team members
• Cover the support phone line on appointed weeks
• Trouble shooting on a 2nd line level
• Document and report the work according to Palette’s routines
• Help improve procedures for managing customers problems
• Support our continuous improvement through your own development and by providing feedback on our product and processes

Your skills and experience

• Fluent in Finnish and English, written and verbal
• Basic understanding of financial systems
• Basic knowledge of SQL
• Solution oriented
• Reliable and structured
• Professional and positive can-do attitude
• Good knowledge of PaletteArena is an advantage
• 1-2 years of working experience, preferably in customer service or software support
• But above all, our core values and personalities need to match!

As a successful, international company, Palette Software offers you the opportunity to take responsibility and develop your expertise in a wide range of technical challenges. In addition, we offer you a good work atmosphere, sports and cultural benefits, and a competitive salary.

Apply today!

Apply through Linkedin!

Hope to hear from you!